Shipping policy
Shipping Policy
At True Tallow®, we work hard to get your order to you as quickly as possible.
Processing Time
All orders are processed and shipped within 1 business day after your order is placed.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- United States: 1–7 business days
- Canada: 5–10 business days
- International: 7–21 business days (where available)
Delivery times are estimates and may vary depending on your location and the shipping carrier.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Address
Please double-check your shipping address before completing your order. We are unable to guarantee changes once an order has been processed.
Delayed or Lost Packages
While we do our best to ensure timely delivery, shipping delays can occasionally occur due to weather, carrier issues, or other circumstances beyond our control.
If your package appears to be lost or significantly delayed, please contact our support team, and we'll be happy to assist you.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged package and product. We'll work quickly to make it right.
Questions?
If you have any questions about your order or shipping, our support team is always happy to help. Contact us anytime, and we'll get back to you as soon as possible.